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Terms and Conditions

Natali Vogel | Jewelry
Nataliia Artemenko
Goethestr. 43
99776 Görsbach, Germany

I. General
1. The following General Terms and Conditions apply to all contracts between us and the buyer
(hereinafter "Customer") who places an order via the online shop operated by us on the website www.natalivogel.de
online shop, even if a reference should not be made explicitly in individual cases in the future.
The customer's own terms and conditions are expressly rejected. These will not be
part of the contract.

2. Customers within the meaning of these General Terms and Conditions are both consumers and entrepreneurs.

3. The customer hereby declares that, even if his written pleadings refer to the general terms and conditions of his
House or has been referred to in his contract documents, he hereby waives the application of his
General Terms and Conditions expressly waived.

II. Offer/Acceptance
1. Our offers are generally non-binding and subject to change. In the legal sense, they only represent an invitation to the customer to submit a contract offer.

2. The customer’s order represents an offer to us to conclude a purchase contract. The offer is subject to
Customer is bound for ten days from receipt by us.

3. The customer will receive an email upon placing the order, confirming receipt of the order and listing its details (order confirmation). This order confirmation does not constitute acceptance of the customer's offer, but merely informs them that we have received the order.

4. The contract is concluded when we accept the customer's order. Acceptance by us occurs through separate confirmation or upon receipt of the goods by the customer after we have dispatched the goods. Products from
of one and the same order that have not been sent, no purchase contract is concluded. We are entitled to
Customer orders can also be accepted by sending a declaration of acceptance.

5. The contract is concluded subject to the reservation that in the event of incorrect or improper self-supply
not or only partially to be performed. This only applies in the event that the non-delivery is not our responsibility. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately. The consideration
will be refunded immediately.

III. Cancellation policy
right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods. To exercise your right of withdrawal, you must notify us:

Natali Vogel | Jewelry
Nataliia Artemenko
Goethestr. 43, 99776 Görsbach, Germany
Email: natalivogel.de@gmail.com

by means of a clear, express written statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Personalized goods are excluded from cancellation. Individualized engravings, chain and bracelet lengths and sizes are considered personalized goods.

This applies to ALL rings from Natali Vogel | Jewelry - regardless of any engraving - as each ring is individually forged in the customer's desired size based on their order.

Unfortunately, it is not technically possible to make any changes to gold-plated rings. Please always choose the exact ring size! Please have the ring size measured beforehand by a jeweler or similar.

Each piece is unique

Natali Vogel | Jewelry produces exclusively unique pieces made by hand.
Each piece of jewelry is forged by hand, and the letters are individually stamped by hand. The images are for illustrative purposes only and may differ in real life, as no two pieces are exactly alike.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, excluding delivery costs, promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

If the goods can be sent by parcel, you must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Personalized goods cannot be exchanged.

end of the cancellation policy

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.

IV. Delivery and shipping costs
1. Upon delivery of the goods to the customer, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer.

2. The delivery of the sold goods is usually carried out by post.
Delivery will be made to the delivery address specified by the customer.

V. Prices, Payment and Default
1. For orders placed via the online shop, the prices stated apply.

2. The customer pays the purchase price via Klarna, PayPal, Visa/Mastercard. The product will only be manufactured after receipt of payment.

3. The customer can only offset claims against us if the counterclaim is undisputed or has been legally established. The same applies to the exercise of a right of retention. Mere silence in response to the assertion of a claim by the customer does not constitute recognition.

VI. Warranty / Guarantee
In the event of defects in the purchased item, the statutory warranty provisions apply.

We do not offer a warranty for wearing parts and signs of use.

This warranty is void if the product is not used, handled or cared for properly, or if it is intentionally damaged.

VII. Claims for damages
In all cases in which we are obliged to pay compensation for damages or expenses due to contractual or legal claims, we are only liable if we, our senior employees or vicarious agents are guilty of intent, gross negligence or injury to life, body or health. Strict liability under the Product Liability Act remains unaffected. Liability for the culpable violation of essential contractual obligations also remains unaffected. In this respect, however, liability is limited to foreseeable damage typical of the contract - except in the cases of sentence 1.

VIII. Retention of title
1. We retain title to all goods delivered by us to a customer until final and complete payment for the delivered goods.

2. The customer may not dispose of the reserved goods.

3. In the event of seizure, confiscation or other dispositions or interventions by third parties, the customer must point out our ownership and notify us immediately.

IX. Choice of law
All contracts with customers are governed exclusively by the formal and substantive law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and excluding the norms of German international private law that lead to the application of foreign law in formal or substantive respects.

X. Data Protection Notice
The personal data provided will only be stored, processed and used by us for the purpose of contract execution. We undertake not to pass on the customer's personal information to other persons, companies or institutions. In addition, the legal provisions of the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) and the GDPR apply. You can find detailed information under the menu item Data Protection.

XI. Severability Clause
Should individual provisions of this contract be invalid, partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid, partially invalid or unenforceable provisions, the parties agree to set a regulation that comes closest to the meaning and purpose of the invalid, partially invalid or unenforceable provisions. If the parties are unable to reach such an agreement, the invalid, partially invalid or unenforceable provision shall be replaced by the statutory provision that comes closest to the meaning and purpose of the invalid, partially invalid or unenforceable provision, at the request of the parties.